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Guided Tours
Interactive walkthroughs to help new staff learn the system
Welcome to KeyNova

A quick walkthrough of the dashboard essentials — sidebar, property switcher, and search.

Front Desk Overview

Learn how to use the front desk room grid, arrivals list, and check-in flow.

POS Basics

Learn how to select an outlet, manage tables, create orders, and send KOTs to the kitchen.

Housekeeping Workflow

Understand the room status board, task assignments, and inspection flow.

Property

Property Setup

Step-by-step wizard to set up a new property

Property Settings

Configure property details, rooms, and rates

Room Types

Configure room types, occupancy limits, and base rates

Rooms

Manage room inventory, floor assignments, and status

Rates & Pricing

Rate Plans

Manage rate plans, meal inclusions, and policies

Cancellation Policies

Define cancellation rules and charges

GST Configuration

Configure GST/CGST/SGST/IGST rates by state, SAC code, and service category

Other Levies & Surcharges

Non-GST taxes — municipal, occupancy, tourism, and service surcharges

Seasons

Define seasonal rate multipliers for dynamic pricing

DOW Rate Patterns

Day-of-week rate / MinLOS / MaxLOS / stop-sell templates applied via ARI grid

Currency

Multi-currency support, exchange rates, and base currency configuration

Integrations

Integrations

Connect third-party services and APIs

Revenue Manager Partners

Manage third-party revenue management company engagements, scopes, and activity

Notifications & Templates

Templates v2

Visual block editor for branded email/SMS/WhatsApp/push/in-app templates

Notification Rules

Author event-driven, scheduled, and broadcast notification rules with conditions + recipient sets

Broadcasts

Compose ad-hoc broadcasts to filtered guest segments through MANUAL/SCHEDULED rules

Rate Limits

Cascading per-category caps for transactional/operational/marketing messages

Notification Audit

Browse RuleExecutionLog history with filters + replay

Appearance & Branding

Appearance

Customize theme and display settings

Logo & Colors

Upload logos, set brand colors, and configure visual identity

Booking Engine Theme

Pick from 6 KeyNova presets (direction × archetype) for your guest-facing booking engine

Website Content

Edit property website sections, photos, and Schema.org structured data

Advanced

Category Pack

View active category pack, override KPI thresholds, and toggle alert rules

Experiments

Create and manage A/B tests to optimize conversion and guest experience